![]() Click I want to troubleshoot my PC and then click I want to scan my entire PC.įigure 7: Screenshot of the 'I want to scan my entire PC' option.Open SupportAssist and click the Troubleshooting tab.įigure 6: Screenshot of the troubleshooting tab on the SupportAssist home screen.It also detects issues in components that are scanned during a quick scan. Open SupportAssist and click the down-arrow icon.įigure 4: Screenshot of the down arrow icon on the SupportAssist home screen.įigure 5: Screenshot of the Run button under Scan hardware.Ī stress test detects issues in components such as the system board, optical drives, and camera.Follow any on-screen instructions to complete the test.Ī quick scan of your computer detects issues in hardware components such as the hard drive, processor, memory module, and so on.Here are some recommended articles related to this topic that might be of interest to you.NOTE: To update the list of hardware components that are displayed, click the Refresh hardware link.įigure 2: Screenshot of the 'I want to check a specific piece of hardware' option.įigure 3: Screenshot of the detected hardware components in SupportAssist. If the LCD built-in self-test (BIST) diagnostic test failed, contact Dell Technical Support for repair options available in your location. Follow the troubleshooting instructions in the Dell knowledge base article How to Troubleshoot Display or Video Issues on a Dell Laptop. ![]() The display problem could be due to an outdated graphics driver or incorrect video settings. If the LCD built-in self-test (BIST) diagnostic test passed, the laptop LCD screen is working correctly. Running an LCD built-in self-test (BIST) diagnostic test on the laptop is a good practice to isolate LCD screen issues. Continue to hold the Fn key, until you see the preboot diagnostic screen.
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